On Friday the 13th, join us for a talk and workshop on password security.
Almost every week, there is a news story about a site being hacked, or a data breach. Maybe you have experienced this directly? Last summer the login credentials of 117 million LinkedIn users were sold on the black market. Continue reading
Scammers are getting more creative and sneaky everyday. They are always trying to find ways to trick you into clicking links and for the most part spam is obvious, but sometimes they make their emails look like other legitimate businesses such as eBay or PayPal. When you have your own website, the ones you really need to watch out for are domain scams. Continue reading
Email is not reliable. The circuitous path that email traverses would make Indiana Jones choose a new line of business. A “good chance” is what email has of arriving at its final destination — here’s why.
Internet vs Email
Once an email has left your computer it takes on the Internet. This assumes that your ISP (Internet Service Provider like Shaw, Telus, etc.) accepts your email for processing after having passed a spam filter, volume throttle, and any other collection of tests they apply to try and squash non-legitimate email (as known as spam). Once the primary email server accepts your email, it quickly hands it off to the next email server. Your email will now pass through one or dozens more email servers — any one of them rejecting it for all kinds of reasons.
Recently a friend of ours received an ominous email, purportedly from Gmail, indicating that his email account would be shut down. How could you tell if it was legitimate?
Here is what he was sent: Continue reading
Having trouble sending email out? A recent software update to the Microsoft Outlook mail client has resulted in a rash of issues with outgoing mail for certain kinds of email addresses. The update takes a specific account setting, the outgoing server port, and resets it to a default value of 25, even if you set your port to a different number in the past. Outlook then starts giving you error messages when you attempt to send outgoing email.
A number of our clients have already been affected by this change, but luckily it’s easy to fix. If you use Microsoft Outlook on your computer and are having trouble sending email out, but have no trouble with new emails coming in, try the following:
We’ve received a number of complaints lately from clients who can’t seem to send emails to customers who have a Hotmail email address. Continue reading
Moving your website to a new provider? If your email is associated with your site – your email is moving too. The following are some simple steps to take ensuring that your email service is not also interrupted.
- Determine if where you are moving offers email service. Some service providers offer hosting ( displaying your website ) but do not include email service. If this is your situation jump to number 5. below.
- Ask the new service provider to set-up your email accounts ahead of the move. Give them the addresses you need and associated passwords.
- Ask the new service provider for the email configuration you will need to update on your computer(s) and smartphone(s). This would be the server names such as mail.domainname.com and smtp.domainname.com – or something similar.
- Let your clients know that there may be an interruption in your email. Especially if you have very important correspondence expected. If the current email flow is critical set-up a Gmail ( or Yahoo!, or your choice ) account and have it as a back-up for yourself and clients to use.
- If the service provider you are moving to does not offer email service you can follow any of the following options:
- Gmail – investigate how you can have your MX record updated and have email served by them.
- Old provider – your old host ( service provider ) may offer a method of keeping your email with them but have your website be with your new provider.
- Don’t use an email address associated with your domain. Only ever use a Gmail ( or Yahoo!, or your choice ) email address. Not very professional but it works. ( Please don’t use the email address offered by your ISP [ Shaw, Telus, Rogers, etc. ]. The day may come when you leave their service. If your email address is – for example – firstname.lastname@example.org and you terminate your relationship with Telus – Telus is going to keep their email address.
This information could save you a tremendous amount of grief. If there’s a better solution out there please share with us.