Email is a significant part of your business. Email has evolved from the free service of yester-year into a critical communication medium. Continue reading
Radar Hill Blog
Category Archives: Troubleshooting
Email is not reliable. The circuitous path that email traverses would make Indiana Jones choose a new line of business. A “good chance” is what email has of arriving at its final destination — here’s why.
Internet vs Email
Once an email has left your computer it takes on the Internet. This assumes that your ISP (Internet Service Provider like Shaw, Telus, etc.) accepts your email for processing after having passed a spam filter, volume throttle, and any other collection of tests they apply to try and squash non-legitimate email (as known as spam). Once the primary email server accepts your email, it quickly hands it off to the next email server. Your email will now pass through one or dozens more email servers — any one of them rejecting it for all kinds of reasons.
Having trouble sending email out? A recent software update to the Microsoft Outlook mail client has resulted in a rash of issues with outgoing mail for certain kinds of email addresses. The update takes a specific account setting, the outgoing server port, and resets it to a default value of 25, even if you set your port to a different number in the past. Outlook then starts giving you error messages when you attempt to send outgoing email.
A number of our clients have already been affected by this change, but luckily it’s easy to fix. If you use Microsoft Outlook on your computer and are having trouble sending email out, but have no trouble with new emails coming in, try the following:
We had a little situation occur yesterday that validates how we deal with clients and the expectations of our customers. One of our clients called us up in a panic about a magazine ad that was going to print very soon. Jennifer took the call and found out the problem was that our client’s photos were not coming off her camera in a resolution that the magazine required. Without knowing the camera, the raw photo size and the editing software on our client’s computer, Jennifer realized that the only way to help was to have her bring in her camera. So, our client came by our office with her camera and connection cord for us to figure out. Continue reading
Occasionally, we will have a client leave us due to the age-old fallacy that “the grass is always greener”. Sometimes I feel that we are to blame because we have not educated our clients on the value of the services they receive, but oftentimes, it is just pure knee-jerk on the part of the client.
Here’s an example: Continue reading