Had an issue the other day concerning email, spam and PDAs. Our solution may give you some insight.
A REALTOR® client of ours, Donna, has a new Blackberry, and wants to receive her email on it. The issue is that she gets spam through her regular email address, and does not want all that spam on her Blackberry. She is using spam filters, and those filters are cranked up as high as they can reasonably go.
Being an active REALTOR® with her website and email address out there, people are finding her, and spammers are too. One consequence of success with a website is that it attracts spammers.
As with all spam filters, some legitimate email gets tagged as spam. If we tighten the spam filters any more, she won’t get these legitimate emails, so that is not a viable option.
For some REALTORS® and business people it is an option and they would rather lose business than risk sorting through spam.
So in Donna’s situation, we can’t tighten the spam filters anymore. Here is our solution to her problem.
- We set up a new email address for her Blackberry, mobile@ her domain name.
- On her desktop computer in MS Outlook we set up a mail rule so all incoming emails tagged as possible spam are moved into a new folder. Donna is able to go through this folder at her convenience, about once a day.
- We set up another mail rule so that all the other emails she receives are automatically forwarded to her Blackberry.
The way it works is that an email comes into our mail server, and if it is suspected as Spam, gets tagged as spam. Every half hour her desktop computer retrieves this and all the other email. Her MS Outlook moves all tagged spam into her spam folder for her to view and delete at her convenience. All the non-tagged email is forwarded to her Blackberry, so she can read and, if required, respond immediately. What this means for her clients is that they can expect a response from Donna within about 40 minutes of emailing her.
That is pretty good. If you have a better solution, feel free to register and post on this blog.